Help Center

FAQ's

About Knots

Q: How and when was Knots founded?

Supply Chain

Q: Does Knots have a supply chain code of conduct?

Collaboration

Q: I would like to collaborate with Knots, how do I go about this?

Media

Ordering

Q: How to I determine my shoe size?

Q: How do you personalise the sneakers?

Q: What colours do you offer when monogramming?

Q: What font is the monogram?

Q: Can I get different characters monogrammed on each shoe?

Q: Do you offer discounts for bulk orders?

Custom Orders

Q: Can I get more than four characters monogrammed?

Q: Can I get different characters monogrammed on each shoe?

Q: Can I get logos, symbols, emojis or other fonts monogrammed?

Returns

Q: Are the products under warranty?

Q: Can I return my product if I am not happy?

Q: Am I eligible for a return?

Q: Do you offer exchanges?

Q: Do you offer refunds?

Q: I have not received a refund yet, what should I do?

Q: How do I return a product?

Stockists

Q: Where is Knots by CJ located?

Q: Can I try on the products before I buy them?

Q: Do you wholesale?

Q: Do you offer discounts for bulk / wholesale orders?

Q: Can I stock Knots by CJ?

Q: How do I stock Knots by CJ monogrammed products?

Delivery

Q: How long will postage take on my order?

Q: How can I track my order?

Q: I have not received my order yet, how do I locate it?

Q: I have received the wrong product, what should I do?

Privacy

Q: Is there a privacy policy?

Product Care

Q: How do I protect my shoes?

Q: How do I clean my shoes?

Q: How do I clean the shoes laces?

Q: How do I clean the rubber soles of my shoes?